Hackney Empire has a lift to all levels of the theatre auditorium.

A Visual Story for each level of the auditorium is available to download below.

If you require assistance to any of the seating levels please inform the Box Office when making your booking or contact a member of the Front of House team on your arrival to the theatre. If you wish to use the lift a member of the team will escort you to the appropriate level of the auditorium.

Assistive Listening System

Our auditorium is fitted with the Sennheiser Mobile Connect assistive listening system for the benefit of patrons who are deaf or hard of hearing. This system provides a live stream of the performance via a free app to download to your personal mobile device. The system works throughout the auditorium but to access the best signal, we recommend booking in the Stalls or the Dress Circle. Please note, you will be required to provide your own set of headphones or mobile device compatible personal hearing loop.

Find out more about using the system below or ask a member of Staff when you arrive:
Assistive Listening System Access Information (Word)

Assistive Listening System Access Information (PDF)

For further information on Disabled Access at the Hackney Empire please contact our Customer Experience Manager Marika Morgan on

Become an Access Member

Joining our Access Membership means that we can make sure you have everything that you need for your visit to Hackney Empire and will enable us to let you know about upcoming performances you might be interested in. It will also allow you to book your Disabled companion tickets online, with your membership linked to your account. You can also book by phone and in person.

To become an Access Member please download the Form below and email it once completed to Once we receive your form, we’ll follow up with you by email if we need any further information. We want to make sure that you get the best from every visit to Hackney Empire and that we completely understand any adjustments we can make.

Application Form (Word)

Application Form (PDF)

If you need any assistance filling out this form, please contact the Box Office who will be pleased to help you. Email or call 020 8985 2424.

We have printed copies of our latest brochure in large print and in braille at our Box Office that you can pick up during your visit.

Stalls and Dress Circle

The entrance to the Stalls and Dress Circle is located at the front of the theatre on Mare Street.


There are six Wheelchair spaces located at the rear of the Stalls. There is level access to the seats in the Front Stalls. We recommend wheelchair users arrive 45 minutes before show starts.

Dress Circle

There is level access via the Lift to Boxes J, K and  L  in the Dress Circle. All other seats and boxes are accessed by three or more steps.

Upper Circle and Gallery

The entrances to the Upper Circle Gallery are located at the side of the theatre on Town Hall Square.

Upper Circle

The Upper Circle is located on the second floor of the theatre. There are 53 steps from Ground floor to the Upper Circle. All seats are accessed by one or more steps. There are handrails on the walls of the theatre, but no handrail in the central aisle.

If you wish to use the lift a member of the team will escort you.


The Gallery is located on the third floor of the theatre. There are 87 steps from Ground floor to the Gallery. All seats are accessed by one or more steps. There are handrails on the walls of the theatre and in the central aisles. The Seating in the Gallery is all bench seats with no back rest. Seating is unallocated, so feel free to sit where you prefer

More Information

Assistance dogs

Please ask Box Office at point of booking. Dogs may be taken to aisle seats or looked after by a member of the front of house staff.

Backstage Areas

The backstage areas of the theatre have step free access throughout.

Relaxed performances

Relaxed Performances are specifically designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects.

For more information about our Relaxed & Sign Language Interpreted Performances or if you have any access requirements you’d like to discuss, please contact our Box Office on 44 (0)20 8985 2424 or email