Hackney Empire has a lift to all levels of the theatre auditorium.

A Visual Story for each level of the auditorium is available to download below.

If you require assistance to any of the seating levels please inform the Box Office when making your booking or contact a member of the Front of House team on your arrival to the theatre. If you wish to use the lift a member of the team will escort you to the appropriate level of the auditorium.

For further information on Disabled Access at the Hackney Empire please contact our Customer Experience Manager  Marika Morgan on

Stalls and Dress Circle

The entrance to the Stalls and Dress Circle is located at the front of the theatre on Mare Street.


There are six Wheelchair spaces located at the rear of the Stalls. There is level access to the seats in the Front Stalls. We recommend wheelchair users arrive 45 minutes before show starts.

Dress Circle

There is level access via the Lift to Boxes J, K and  L  in the Dress Circle. All other seats and boxes are accessed by three or more steps.

Upper Circle and Gallery

The entrances to the Upper Circle Gallery are located at the side of the theatre on Town Hall Square.

Upper Circle

The Upper Circle is located on the second floor of the theatre. There are 53 steps from Ground floor to the Upper Circle. All seats are accessed by one or more steps. There are handrails on the walls of the theatre, but no handrail in the central aisle.

If you wish to use the lift a member of the team will escort you.


The Gallery is located on the third floor of the theatre. There are 87 steps from Ground floor to the Gallery. All seats are accessed by one or more steps. There are handrails on the walls of the theatre and in the central aisles. The Seating in the Gallery is all bench seats with no back rest. Seating is unallocated, so feel free to sit where you prefer

More Information

Assistance dogs

Please ask box office at point of booking. Dogs may be taken to aisle seats or looked after by a member of the front of house staff.


UCAN GO is an indoor navigation app designed for you to independently visit our venue with confidence. UCAN GO currently supports visitors at Hackney Empire.   For More Information & to Download the App Click Here 

Backstage Areas

The backstage areas of the theatre have step free access throughout.

Infrared Hearing Loop System

We have an Infrared Hearing Loop System installed in the Stalls and Dress Circle.Please ask a member of staff for a headset when you visit.


Relaxed performances

Relaxed Performances are specifically designed to welcome people who will benefit from a more relaxed performance environment, including people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects.

For more information about our Relaxed & Sign Language Interpreted Performances  please contact our Box Office on 44 (0)20 8985 2424 or email