Working with us

We value diversity and actively encourage applications from all sections of the community.

Freelance Participant Support and Welfare Officer

This is a shared freelance role between Open Door People and Hackney Empire.

We’re looking for a part-time Participant Support and Welfare Officer to deliver pastoral support, triage issues and provide support on all matters regarding our participants’ wellbeing. To support and advise the Hackney Empire and Open Door teams in relation to all matters regarding the wellbeing of our participants, safeguarding and policy, procedures and best practice.

We’re looking for someone to nurture the collaborative, welcoming and inclusive environment that is currently in place at Hackney Empire and Open Door. Our ideal candidate is a resourceful, compassionate person, who works well in a team but also on their own initiative.

Hours: Part time (16 hours per week), freelance, offered on a fixed term contract (6 months)

Fee: £360 per week (or £180 per day) for 26 weeks, total of £9360

To find out more please download the Job Pack (Word document) or Job Pack (PDF).

To apply:
Please send a full CV and a covering letter (not more than two sides of A4), outlining how you meet the person specification and the needs of the role to jobs@opendoor.org.uk.

Please also return with your application a completed equal opportunities monitoring form. This form is for statistical purposes only and will not be used in the assessment of your application. If you need any of these documents in a different format, please email jobs@opendoor.org.uk.

Equal opportunities monitoring form (Word document)

Deadline to apply: Fri 15 July, 10am

Box Office Customer Experience Supervisor

We are looking to recruit for a Box Office Customer Experience Supervisor to join our team in the Box Office.

Hours: Casual shifts depending on show schedule.

Salary: £11.18 per hour plus holiday pay

Key Responsibilities:

Working with the Customer Experience and Sales Manager, the Box Office Customer Experience Supervisor will help to lead on the day to day running of the Box Office operation including;

  • Assisting management in the setup of future shows.
  • Liaising with agents, producers, programming and marketing teams to ensure that ticketing requests are actioned accurately and swiftly.
  • Helping to manage and coordinate the Box Office inbox.
  • Customer ticket bookings.
  • Ensuring that the highest standards of presentation and customer service are maintained at all times.
  • Ensuring that all company policies, including health and safety, are complied with by all staff at all times.
  • Taking a proactive approach to customer service and sales.
  • Person Specification:

  • Competent in delivering high standards of customer service to all theatre visitors in person, on the phone and online.
  • A friendly persona and a team player.
  • Organised and capable of prioritising and carrying out numerous responsibilities in an efficient manner.
  • Competent in delivering quick and efficient sales in an often busy environment.
  • Numerically competent.
  • Competent in completing tasks within an agreed timeframe.
  • Willingness and flexibility to work evenings and weekends.
  • Ability to arrive on time and be ready to start work when the shift commences.
  • What you can demonstrate:

  • Excellent communication skills.
  • An ability to motivate and develop within a small team in a sales environment.
  • A passion for ticketing and theatre.
  • Experience using ticketing systems, preferably Spektrix.
  • This is a casual part-time role working a mixture of daytime, evenings and weekends.

    To apply:

    Please send a full CV and a covering letter (not more than two sides of A4) highlighting your suitability for the role and your relevant experience to marika.morgan@hackneyempire.co.uk with the ref ‘BO recruitment’ in the subject line.

    Please also return with your application a completed equal opportunities monitoring form. This form is for statistical purposes only and will not be used in the assessment of your application. If you need these documents in a different format, please email recruitment@hackneyempire.co.uk or call 020 8985 2424.

    Equal opportunities monitoring form (Word document)

    Closing date for applications: Ongoing

Box Office Customer Experience Assistants

We are looking to recruit for casual staff to join our team in the Box Office.

Hours: Casual shifts depending on show schedule.

Salary: £10.50 per hour plus holiday pay

Key Responsibilities:

Working with the Customer Experience and Sales Manager, the Box Office Customer Experience assistants will be responsible for the day to day running of the Box Office operation including;

  • Customer ticket bookings.
  • Ensuring that the highest standards of presentation and customer service are maintained at all times.
  • Ensuring that all company policies, including health and safety, are complied with by all staff at all times.
  • Taking a proactive approach to customer service and sales.
  • Person Specification:

  • Competent in delivering high standards of customer service to all theatre visitors in person, on the phone and online.
  • A friendly persona and a team player.
  • Organised and capable of prioritising and carrying out numerous responsibilities in an efficient manner.
  • Competent in delivering quick and efficient sales in an often busy environment.
  • Numerically competent.
  • Competent in completing tasks within an agreed timeframe.
  • Willingness and flexibility to work evenings and weekends.
  • Ability to arrive on time and be ready to start work when the shift commences.
  • What you can demonstrate:

  • Excellent communication skills.
  • An ability to motivate and develop within a small team in a sales environment.
  • A passion for ticketing and theatre.
  • Experience using ticketing systems, preferably Spektrix.
  • This is a casual part-time role working a mixture of daytime, evenings and weekends.

    To apply:

    Please send a full CV and a covering letter (not more than two sides of A4) highlighting your suitability for the role and your relevant experience to marika.morgan@hackneyempire.co.uk with the ref ‘BO recruitment’ in the subject line.

    Please also return with your application a completed equal opportunities monitoring form. This form is for statistical purposes only and will not be used in the assessment of your application. If you need either of these documents in a different format, please email recruitment@hackneyempire.co.uk or call 020 8985 2424.

    Equal opportunities monitoring form (Word document)

    Closing date for applications: Ongoing

Theatre Bar Staff

We are looking for enthusiastic bar staff to provide a great experience to all of our customers.

You will provide excellent customer service to a wide range of audience members within a diverse programme including comedy, drama, opera, music, pantomime… and more!

Salary: £10.50 per hour plus holiday pay

What we are looking for:

  • Previous experience as a bartender/working behind a bar is ideal.
  • Excellent customer service skills.
  • To be able to assess customer needs and preferences and make recommendations.
  • The ability to restock and replenish bar inventory and supplies.
  • Excellent communication and team working skills.
  • Experience using EPOS systems.
  • Being both organised and adaptable when working in an intense and fast-paced environment.
  • To apply:
    Please send a full CV and a covering letter (not more than two sides of A4) highlighting your suitability for the role and your relevant experience to fiona.pearson@hackneyempire.co.uk

    with the ref ‘Theatre bars recruitment’ in the subject line.

    Please also return with your application a completed equal opportunities monitoring form. This form is for statistical purposes only and will not be used in the assessment of your application. If you need either of these documents in a different format, please email recruitment@hackneyempire.co.uk or call 020 8985 2424.

    Equal opportunities monitoring form (Word document)

    Closing date for applications: Ongoing

    Front of House Assistants

    Working in conjunction with the General Manager, Duty Managers and wider staff team to deliver a friendly and efficient service to our customers.

    Hours: Casual shifts depending on show schedule.

    Salary: £10.50 per hour plus holiday pay

    Key Responsibilities:

  • To maintain a friendly, helpful and competent service with fellow team members and everyone that comes into contact with the theatre.
  • Working with your fellow team members and the Duty Manager to ensure the theatre is consistently presented to a high standard of cleanliness, tidiness and functionality.
  • Front of House Assistants can be expected to carry out a number of specific duties during their call including the roles of door person, usher and sales staff.
  • To undertake any other reasonable requests as required by the General Manager / Duty Manager or Customer Experience and Sales Manager
  • Ensuring that all company policies, including health and safety, are complied with by all staff at all times
  • Person Specification:

  • Competent in delivering high standards of customer service; to all theatre visitors.
  • A friendly persona and a team player.
  • Organised and capable of prioritising and carrying out numerous responsibilities in an efficient manner.
  • Competent in delivering quick and efficient sales in an often busy environment; numerically competent.
  • Competent in delivering targets within agreed timescales.
  • Willingness and flexibility to work evenings and weekends.
  • Ability to arrive on time and be ready to start work when the shift commences
  • Desirable:

  • Previous experience in a customer service role.
  • An understanding of the front of house department within a theatre.
  • A genuine interest in the live entertainment industry.
  • To apply:

    Please send a full CV and a covering letter (not more than two sides of A4) to

    marcello.manara@hackneyempire.co.uk with the ref ‘FOH recruitment’ in the subject line.

    Please also return with your application a completed equal opportunities monitoring form. This form is for statistical purposes only and will not be used in the assessment of your application. If you need either of these documents in a different format, please email recruitment@hackneyempire.co.uk or call 020 8985 2424.

    Equal opportunities monitoring form (Word document)

    Closing date for applications: Ongoing