Working with us

Hackney Empire is situated in the heart of London’s East End and has been an iconic venue for the arts and popular culture since it first opened in 1901. It is now a unique variety theatre for the 21st century that embraces a local and global community of artists and audiences; and nurtures and presents work that is at once extraordinary, popular, inspirational and transformative.

Please see below for current opportunities at Hackney Empire. Please note that we can only accept applications for positions that are advertised here.

Opportunities at Hackney Empire

We are actively looking for Front of House & Box Office Staff for our Autumn and Christmas period

Front of House Staff

Working in conjunction with the Front of House Manager / Duty Manager and team at Hackney Empire to deliver a friendly & efficient service to our customers.

Hours: Casual shifts, depending on show scheduled

Key Responsibilities:

To maintain a friendly, helpful and competent service with fellow employees and everyone that comes into contact with the theatre.
Working with your fellow employees & Duty Manager to ensure the theatre is consistently presented to a high standard of cleanliness, tidiness and functionality.
Front of House Assistants can be expected to carry out a number of specific duties during their call including the roles of door person, usher & sales staff.
To undertake any other reasonable requests as required by the Front of House Manager / Duty Manager.

Person Specification:

Competent in delivering high standards of customer service; to all theatre visitors.
A friendly persona and a team player.
Organised and capable of prioritising and carry out numerous responsibilities in an efficient manner.
Competent in delivering quick & efficient sales in an often busy sales environment; numerically competent.
Competent in delivering targets within agreed timescales.
Willingness & flexibility to work evenings and weekends.

Desirable:

Previous experience in a customer service role.
An understanding of the front of house department within a theatre.
A genuine interest in the live entertainment industry.

TO APPLY

Send a full CV and a covering letter (not more than two sides of A4) to

Shaniece Deleon – shaniece@hackneyempire.co.uk with the Job role Ref in the subject line.

Please also return with your application a completed Equal Opportunities Monitoring Form. This form is for statistical purposes only and will not be used in the assessment of your application.

Closing date for applications: Ongoing

Box Office Customer Experience Assistant

Hours: Casual shifts, depending on show scheduled

We are now looking to recruit for casual staff to join our team in the box office for the autumn & Christmas period.

What you will be doing:

Working with the Customer Experience Managers, the Box Office will be responsible for the day to day running of the box office operation including;

Customer Ticket bookings
Ensuring that the highest standards of presentation and customer service are maintained at all times
Ensuring that all company policies, including health and safety, are complied with by all staff at all times
A proactive approach to customer service and sales
Liaising with agents, producers and marketing team to ensure that ticketing requests are action accurately and swiftly.

What you can demonstrate;

Excellent communication skills
An ability to motivate and develop within a small team in a sales arts environment
A passion for ticketing and theatre
Experience using ticketing systems, preferably the Spektrix system

About us:

This is a casual part time role working a mixture of daytime, afternoons, evenings and weekends.

Hackney Empire value diversity and actively encouraging applications from all sections of the community.

To apply please Send a full CV and a covering letter (not more than two sides of A4)

highlighting your suitability for the role and your relevant experience to Marika Morgan at marika@hackneyempire.co.uk

with the Job role Ref in the subject line. Please also return with your application a completed Equal Opportunities Monitoring Form. This form is for statistical purposes only and will not be used in the assessment of your application.

Closing date for applications: Ongoing