COVID-19 frequently asked questions

COVID-19 frequently asked questions

Since 19 July 2021, all legal restrictions have been lifted but we are asking everyone who visits Hackney Empire to follow these guidelines:


Our staff have been trained to ensure your health & safety throughout your visit. They will direct you to hand sanitising stations and will be following precautions by wearing masks/face-shields. If you feel overwhelmed during your visit, our staff are here to help.

Face coverings

We strongly advise you to wear a face mask throughout your visit.


Please consider taking a lateral flow test before coming to the theatre.

Feeling unwell?

If you are feeling unwell, or in the event of a positive COVID result, please do not attend the theatre.

Cleaning and sanitising

There will be hand sanitising stations upon entry into the theatre and throughout public areas. Additional enhanced cleaning protocols have been put in place throughout the theatre.

Test and trace

We also have QR codes for NHS test & trace throughout the theatre as we encourage audiences to check in.

Attending & leaving the venue

Please allow plenty of time to arrive, this will ensure smooth entry into the theatre and will avoid queues. If you have:

– Tickets for the stalls & dress circle, please enter via the main entrance – you will be directed by a staff member to the appropriate doors.

– Tickets for the upper circle & gallery, please enter via the side entrances on Wilton Way opposite Hackney Town Hall.

Please maintain a safe distance from other audience members, we will do our utmost to get you into the theatre in a timely manner.


Upon reopening, Hackney Empire will be operating as a cashless venue – this means we will no longer be accepting cash payments; bar transactions, merchandise and ice cream purchases will have to be paid for using card payments from now on (please note that we do not accept American Express). Our ticketing will be distributed via e-ticketing which you may print out, or present to a staff member on your mobile device.

Show cancellations/postponements

If a show is cancelled or postponed you will be contacted regarding rescheduled dates or ticket refunds.